Brookdale Round Rock

Write a Review512-238-7200

OPEN NOW - Open 24 Hours

After being accepted into the community, with an initial payment of over $5000, my mother was moved out in the middle of the night for a non-emergancy concern to a hospital of their choosing, after only 5 days. She spent the next month at this facility as Brookdale would not allow her to return due to a non stageable minor sore on her skin. Brookdale stated that they were not able to maintain her with this concern.
She was abused at the hospital they sent her to and after a month we moved her out to another care home as Brookdale would not have her back. During her absence from Brookdale, she was re-evaluated several times(even though she was not present) and charges were added to her standard billing to the tune of $1600+ per month. We refused to pay any cost and Brookdale continued to charge us for services that could not have occured. Billing was sent to collections and we under disbelief, had to pay after threats of legal action. She was at the Brookdale facility for 5 days and we lost a total of approx. $14000.
This is an unethical and total criminal enterprise, in my opinion. STAY AWAY AT ALL COST.