Carvajal Group

Write a Review512-419-7770

CLOSED NOW - Opens at 9:00am

We attempted to book a rental they manage in Austin via VRBO for a month long stay in January/February 2014. I contacted them on 10/25 with a request for booking, and after asking some questions related to the sub-par reviews of the space (like, how it's poorly managed and they don't respond to customers), I requested to book the space on October 30th. I sent another email on November 1st, and submitted 3 new requests via the VRBO site between November 1st and 7th. So I attempted to contact them 5 times with no word over a 12 day period. However, this was the ideal location and space for us so we did not move forward with any other rentals.



I did not hear anything back from them until November 11th when they said they would send me a contract and request for payment via VRBO. The did so on November 12th, and I was working hard/late hours that day so was going to pay the next day. They said at 9am on November 13th that someone else was interested in the property and to let them know if we still wanted to book. I responded less than 2 hours later that yes we were, but by 12pm they said they'd rented it to someone else right out from under us after less than 48 hours of a re-connect in communication on their end! Really?!?! I need to give you 12 days to get back to me but you can't give me 2 business days?



In my opinion, this is an incredibly poorly run company and I wouldn't entrust my rental search, house search sale of my house, management of my rental property or really anything to them. They're shady and unreliable and they basically can't be reached for weeks. I'd look elsewhere if I was an Austin resident!