Firestone Complete Auto Care

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CLOSED NOW - Opens at 7:00am

I have been taking my vehicles here since I started driving in 1999, and before that, my parents took all their vehicles here as well. When I come in, I am immediately recognized by all the employees, and they are very courteous. Firestone is flexible, and will discount certain services that other companies will not. If you have a Firestone credit card, the standard synthetic-blend oil change is only $16! I can hardly buy the OIL from Wal-Mart for that price! One day I was out-of-town, and forced to take my car to a Valvoline quick-lube location, and I paid $75 for the same EXACT oil-change. That's a big difference in cost, and shows just how well Firestone was taking care of me.



With that said, this is not a Jiffy-Lube, but that's a good thing. While they might not be able to return your car in 30 minutes, they things done right. I've had fluid flushes/changes done, catalytic convertors replaced, engine diagnostics, and I buy all my tires here. Ed is the general manager and is very knowledgeable. I learn something new everytime I take my vehicle in for service. When I compare my tire/wheel service costs with places like Discount Tire, it ALWAYS comes out cheaper. That's the beauty of going to a place like Firestone... They know that you will be back in, and can offer discounts to help you out now and then.



My car is very problematic, being an older sports/muscle car, and they have run into MANY random quirks while working on it. When things like that happen, other shops would charge you extra for their time, but usually Ed will just smile and say, "it all evens out in the long-run." One specific example was that I had my catalytic converters replaced, and a few months later, one of my oxygen sensors failed. These stock-replacement converters had somehow caused, through heat, to cause sensors to get stuck, and I could not, for the life of me, remove them. I took it in and they took the time out of their busy schedule to remove the sensors for me, and put in the new ones while it was on the rack, and did not charge me a dime. This ended up being a very time-intensive processes, since the threads of the sensors were frozen into the cats, and took expertise to avoid damaging anything on the vehicle.



Over the years, I have lived near-by in Oak Hill, as well as Waco, and Kyle. I have ALWAYS taken my car to this Firestone location, and they have always been fair, and the job has been done right. I would actually plan my visits to take my car here, and I will continue to take my vehicles here, as long as I am within a reasonable distance from location. When I take the car in, the mechanics know me by name, and ask me all about my car. I feel that they love and respect my vehicle as much as their own, and I have NEVER been let down.



Thanks guys, you keep my 2000 Pontiac Trans Am WS6 running like a champ!

This particular Firestone has made several mistakes doing repairs on my car. They left the washer out during an oil change and the oil was leaking out. If I had not noticed the my engine could potentially have been ruined. They also did not secure a hose during a brake job. The hose touched the engine and a hole burned into it. I went to the car and backed up to discover I had no brakes!! Luckily I was still in the driveway!! These are simple mistakes. I am not sure if they were caused by carelessness or lack of training but we have not been back!!