Aqua Systems

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We have had an Aqua System water softener in our home for 27 years. We have always done what they told us to do, and it works like a champ. We have never had problems with it in 27 years. I should have left this review years ago. We have lived in Avon, IN for over 37 years and have done business with about everyone over the years. After our daughter was born, we decided to get a Cold/Hot water dispenser and had 5-gallon drinking water containers delivered. One time the water dispenser started leaking at night and damaged our kitchen floor. Man, what a mess!! I contacted Aqua Systems and without having to argue they asked me what happened and told me to get an estimate for the water damage. Incredible!! We got the estimate and Aqua System paid for all of it to be fixed. Plus, they gave us a new water dispenser. If you need water or water related equipment, call Aqua Systems because they are Honest and Great quality! I would still do business with them today if we needed anything. Also, personally we don't know them or have any reason to not tell the truth. Plus, we can be contacted and would love to talk about our experience with Aqua Systems (Great Company).
Thanks & God Bless,
Terry & Tanya Raines
Hoosier Guitar Company
Avon, IN 46123
[email protected]

Called them in 2019 to give me a quote on a water softener... they sent someone out to my house. I didn't buy one because I was selling house. I received a bill for $120 for them coming out to try to sell me a new softener. I couldn't believe it. I called and told them they never said I would get a bill for it - it was a a sales call for gods sake not a repair call. I told them I didn't feel it was right to charge me for it. They ended up sending me to collections where my credit score went from 830 to 650 as a result... DO NOT DO BUSINESS WITH THEM

First I would like to say that the first review on here is kind a hard to believe that there was no apology or refunds or anything saying how I had a thing with the situation and they gave me a whole house unit for free $1500 but they didn't give you at this place has been around for 50+ years and I never use them so I went water softener shopping with my water softener went out and went to these other water softener stores that were charging $5000-$8000 depending on the unit you needed and come to here and it is over 80% cheaper and come to find out the unit is better The delivery of the salt is awesome the delivery of the water if you have a water dispenser is awesome the drive-through is fantastic yes there is some roughness were talking some to some customer service people but you got understand you've got people calling in with problems that they're trying to deal with without actually looking at the problem they're trying to talk you through it over the phone any problems that you need to bring in is done within 24 hours I brought a softener in when I had a problem and they literally called me the next morning not even 14 hours and told me they had my stuff fixed so I don't brag too often on the company but this is one that I will

If I could give a zero star I would. Billing nightmare. They sent us past due notices, we then called them to make sure we were current and paid over the phone. They then sent it to collections. Only to find out it was a mistake on their end. They had two open accounts under the same name. So we were paying on one and never paying the other. No apology, no refunds. Pathetic company. Also, since you get no monthly statements your at their mercy on your account .

Home delivery of salt is very convenient. They fill the water softener for you.