Petco

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Stay away!! Staff is not nice to animals ! Plus very rude !!!

I paid $60 for my medium sized dog to be groomed. When I picked her up, she looked & smelled exactly the same as when I dropped her off. I'll never go back.

Definitely stay away from the "grooming salon". Scary, scary. First off, it's filthy and smells even worse of urine than the store. The "manager" (DJ I think?) was a nasty, condescending b*tch. What a horrible attitude! She took one look at my dog and, without even touching her, said we're going to have to shave "it" down. Supposedly she had mats so bad they couldn't just trim her. BS! She said, then you'll have to purchase the extra moisturizing package. I said, you didn't even put your hands on her, how can you tell? She was sooo angry that I dared question her, she went off on a tirade. The other "groomers" behind her were looking at me in fear, and rolling their eyes at each other/her behind her back. She was lazy, didn't even get up out of her chair, barely glanced at my dog. Didn't even ask me her name, anything about her. Just "rabies paperwork".....hand out......"we're going to have to shave "it" (didn't ask how old, boy/girl)....NO WAY. From the looks of the place (you can see from the store through the glass into the back area of the salon where the kennels are) the place is unsafe and disgusting! I would NEVER bring/leave my dog here.



The worst part was while she was being rude and trying to push extra charges on me, some woman came in with her dog, she this "manager" jumps up, takes the woman's dog in, puts it on the table (all while she's still being rude and condescending to me) trims that dogs nails, gives it back to the lady, and I see the lady give her $20, which she promptly puts in her pocket. All within 3 minutes, right in front of me!! I couldn't believe it. Once again, the other groomers were rolling their eyes at her, making faces to each other. But they didn't seem surprised at all, it was obvious that this is a common occurrence. I wonder if Petco knows how much cash she is stealing off of them every day. And I wonder how many poor, unsuspecting customers are letting her shave their dog down for no reason. I left there, went to The Soapy Dog in Weymouth, and the owner checked her out, touched her all over, asked me lots of questions, was very warm to both me and my dog, and said she could trim her by half, without having to shave her AT ALL! She showed me a couple of little mats under her armpits, and where her sweater rubs, but she brushed them right out in front of me in two minutes. She was shocked that another "groomer" would even suggest shaving her down.



TL;DR - STAY AWAY FROM THE AVON MA GROOMING SALON! VERY VERY POOR MANAGEMENT

STAY AWAY!!!!!!!



I go to Petco regularly, as we have two dogs, 3 cats, and two freshwater aquariums, and one salt.

Yesterday, we went in and chose a Lawnmower fish for our saltwater aquarium- he was 30 bucks.. and a couple of snails. The "customer service" guy who mostly mans the fish section had on his disinterested flat affect face , as usual. He forced himself to complete our order.



OK, we take our new expensive fish home to his new tank- a beautiful established salt water tank, where he lived aproximately 10 hours.

We felt terrible for this poor fish.



We went back to get a refund. The same man from yesterday simply shook his head and informed us there was a no return policy on salt water fish.

We did not notice a sign, nor did he inform us of this yesterday.

There was also no mention of this so called "policy" on the reciept, either.



There was no one else to complain to.

So, I'm warning others they may want to go elsewhere for their saltwater fish purchaces.

We will NOT be going back, and have advised others to shop elsewhere as well.