Tri-County Electric Cooperative, Inc.

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I have to say this is by far the worst electric company I have ever had to deal with grrrrrr.....I have had the service for 7 months, when we started the service we were able to wave the deposit due to great payment history with previous electricity company. Sadly over the past you month I have had a few personal issues with my transportation witch has put me behind on my bills, I understand this is my own personal issue. This past month my electric bill was $400 due n September 2. I was paid on the 4th I paid 285.50 and intended on paying the balance of 161.50 on the 18th when I was paid again. Well my kids call me on the 9th to tell me we have no power "I also have on special needs child whom has to have electricity at all time" I called electricity company, They said to restore my power I must now pay 161.50 past due balance, $20 disconnect fee, $20 reconnect fee, $16.10 late fee as well a $425 deposit since I have paid late twice since I had there services.... so a total of $642.60 for a past due balance of 161.50.... I don't understand how you can be charged a deposit 7 months after services has started? If I was short 161.50 to began with what makes you think anyone can pull $642.50 out of no where. Customer service reps are the rudest people I have ever had to deal with and the worst part is you have no option but to pay this crazy amount if you want to have electricity because they are the only company allowed to service this area no pay as you go no txu no options. This company is allowed to make there own rule and screw who ever they want when ever they want. Very upset customer

After moving from a home I've lived in for 26 years and having electric service for all 26 years of living there I never had one day of disruption of service for any reason. I've recently purchased a new home in Trim County Electric's area and Have only owned the home for two months and I'm getting quotes on solar power just to get away from giving one dime to these awful people! Their customer service is horrible and they know they have you and there's nothing you can do when your in their area. If your considering buying a new home you might want to check if your in Tri Countys area and if you are you might want to consider a home in another electric providers area.

This is the worst electric company I have ever dealt with. Their customer service is extremely poor! I'm sure it's because they have a monopoly going on and therefore have no competition. I live in an area where I have no choice in electric companies. How is this legal? I had my electricity turned off after I had paid the bill 3 weeks prior. I was never informed that I had a past due balance. But somehow from the time I paid the bill (in full) and the time my electricity was turned off, they decided I had a past due amount. They never sent me a notice to allow me to pay anything that was past due before they turned off my electricity. I tried to explain my situation to the customer service rep. She was extremely rude and told me that I needed to contact my local post office if I wasn't getting notices from them. She then informed me that I had to pay a disconnect fee, reconnect fee, and a late fee to have my electricity turned back on. She put me on hold when I asked to speak to her supervisor. I was on hold for quite a while but they didn't realize that I could hear everything they were saying about me. I will not repeat it but it was extremely unprofessional. Of course the supervisor was just as rude and unsympathetic. After I was forced to pay this past due amount with all their fees added to it, it took them 3 hours to turn my electricity back on, which I'm sure was intentional. I have contacted the Public Utilities Commission but was told they don't have jurisdiction over Tri-County Electric. Again, how is this legal and who holds them accountable and honest? Tri-County Electric are thieves that scam their customers out of their hard earned money. Their customer service is horrible. I am trying to do everything I can to overthrow their monopoly to allow competitive electric companies to provide service in my area.