Peppermill Restaurant

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OPEN NOW - Closes at 9:00pm

THANKSGIVING DAY HORROR!!!!

DINER FROM MICHIGAN • Jim403660 • 1 Review

My mother made reservations for Thanksgiving, 2014 ONE MONTH ago. She verified that we got the buffet room and the waitstaff informed her that there would be a salad bar and full menu. She called the day BEFORE Thanksgiving to verify the reservation and said that there would be more people showing up. The waitstaff verified the reservation and said we would be put into the BUFFET ROOM!!! We got there on Thanksgiving all 15 of us and we were treated like second class citizens. Granted my aunt may have spouted off to the waitstaff on duty about us NOT GETTING THE BUFFET ROOM like we were promised but whats that saying again??!! ******THE CUSTOMER IS ALWAYS RIGHT!!****** There was another family in the BUFFET ROOM and what we were thinking that it was THEIR RELATIVES OR FRIENDS! The waitresses ganged up on us as far as i am concerned and pretty much kicked us out!! My uncle got COLD FAKE GFS FOOD SERVICE TURKEY I asked for REGULAR pop two minutes later KIM brought out DIET...The green bean casserole was cold, my mom asked for NO butter on her toast TWICE and each time it came back with butter, She ordered an EIGHT ounce steak it had to be about 3 ounces. She was also served POTATO PEELS instead of american fries with her steak and eggs all for the "cherap" price of $11.99, my father went to McDonalds with the fear they would SPIT in our food or worse. My aunt ordered a turkey dinner AND DID NOT GET HER FOOD!! My mom waited 45 minutes for coffee as well as me waiting for my pop which took just as long...They confirmed we had reservations in the BUFFET ROOM yet NEVER honored our reservations!!! God knows what the waitresses put in our food. Could we have handled it differently? Sure! BUT....THE CUSTOMER IS ALWAYS RIGHT!! HONOR OUR RESERVATIONS MADE A MONTH AHEAD OF TIME!!! After it was all said and done we had a HORRIBLE time the food was HORRIBLE along with the waitresses "K" and the manager that GANGED up on us when it was really PEPPERMILL'S FAULT why this all started in the first place!!! AVOID THIS RESTAURANT LIKE THE PLAGUE!!!!! Although it's been a long time, people need to know to know TO AVOID THIS RESTAURANT!!!!! Food sucks, service SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!

The only reason I go to this restaurant at all is because it is close to my apartment. The food is not all that good. The wait staff are pleasant enough but terribly slow. The prices are high for what you get.

good food and prices. good live music Fri and sat.