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Reviews

S
shop13

08/03/2009

Provided by YP.com
Horrible Customer Service

I've been fueling my cars at the Shell Station at Brookside market for over 4 years. Lately I've noticed pumps not working and poor service overall. Today I went inside to pay with debit so that I can get the cash discount on fueling. Cashier Mukesh informs me that won't qualify for the discount. O.k. fine. I walk back out to begin fueling and pump is not working. I walk back in and Mukesh tells me "Why did you tell me pump 3?" First of all I am 100% certain I said pump 2. I asked for $23 on pump 2. Secondly why is he blaming me? I tell me I said pump 2 and he continues to argue with me. BAD customer service. How easy would it have been for him to say he pressed the wrong button and it'd be a few minutes. He made a bad situation worse because he couldn't own his mistake. Taking my business down the street to TEXACO.

More Business Info

Hours
Regular Hours
Mon - Thu:
Fri - Sat:
Sun:
Extra Phones

Fax: 661-588-1338

Phone: 661-588-7112

Phone: 661-588-2329

Payment method
amex, all major credit cards, discover, mastercard, visa
Neighborhood
Fruitvale
AKA

Brookside Market and Deli

Categories
Delicatessens, Restaurants
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

Cuisines: Deli

Alcohol: Wine, Beer

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