Jones Robert MD

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Customer support awesome very helpful patient and informative.

I've been using this since diagnosed with MS in 2010 and they've seen me through that life transforming situation with great compassion and thorough professionalism. Then in 2013 helped me through a frightening diagnosis of breast cancer. Couldn't ask for better care and service!

Absolute junk. Everything Wendy said I am going through. I am only on this insurance because my husbands company laid him off last year (oilfields) and this is by far the worst treatment I've ever experienced. This company needs to be sued. They are hurting people. I am glad I am not a heart patient or I would have already died under their care. They deny everything under the sun. They tell you to try certain medications, then they deny those medications and say you need to try them at different doses first, then they deny THOSE. How are you supposed to do steps if they literally deny every single one of their OWN steps????? This is out of control and something needs to be done. This is not ok.

Do not expect to get the medications that you need and be prepared to fight them every step of the way. If you have a debilitating health issue you can be assured that you'll have a very long road of grievances with Kern Family Health Care. They promise to call back, never do, they come up with a reason to deny medications and when you combat whatever lame excuse they've used to deny you medication(s) they'll then switch up the reason why they are denying it. You're a number with Kern Family Health Care and not a very important one. I wish there were other choices, the frustration is real, and being stuck with KFHC is hell. If you're reading this you are probably experiencing what I am going through. File with BBB, file for a state hearing, call The Greater Bakersfield Legal Assistance and/or Kern Health Consumer Center. Good luck, you'll need it.