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Reviews

JC
John C.

04/03/2014

Provided by YP.com

Dont bother buying from them, they never pick theyre phone or reutrn calls. Ive been trying to get in contact with them for 2 weeks now. Its bad for business, will never buy anything from them....Lost a good "potential" customer. Needs better management.

H
highlandsdesigns

02/25/2013

Provided by YP.com
This is a response to the revi...

This is a response to the review by GMrtn. This customer did receive the wrong item due to a shipper error. However, he filed this complaint within an hour of having received it after leaving us a voicemail, but before even speaking with us to see what we would do about it. We never hid behind our shipping policy. In fact, we were able to locate the correct bookcase and have it forwarded to him, so he received it shortly thereafter. As for the incorrect bookcase that was sent to him, he was able to keep it for free. Another bookcase was quickly rebuilt to replace it and sent to the customer it was supposed to have gone to. Unfortunately, some people are too quick to complain. We always strive to provide top-notch customer service even when unexpected errors by the shipper or the manufacturer occur.



This is a response to the review by ppugs. We previously had some quality-control issues with products coming from our ready-to-assemble cabinet manufacturer. However, to ensure that our customers only receive quality products, we have since stopped selling this product and now focus only on fully assembled cabinetry. For this customer, we provided the missing parts within a timely manner to ensure the cabinet met his needs.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
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Extra Phones

Fax: 480-287-9966

Services/Products
Highlands Designs, LLC was established to provide customers with a quick and easy way of buying customizable unfinished or finished cabinets, furniture and bookcases online. We know how tedious it is to go to a large home improvement store such as Home Depot or Lowes, sit down with a designer for several hours, and end up paying more for lower-quality products or not being able to get the sizes or styles you want. All products are now available either unfinished or finished in one of 52 different stains and paints. Not only is our selection of cabinets and furniture of the highest quality, it is also available from our online store for the best prices you will find anywhere. They are made by Woodcraft Industries using solid wood and furniture-grade plywood, NOT particleboard or MDF like some brand-name manufacturers use. Most items are available in Pine, Maple, Oak or Cherry, while the Spring Creek collection is made of Parawood.
Brands
Canyon Creek, Rev-a-Shelf, Woodcraft Industries
Payment method
master card, visa
Location
Visit our website and order online. We ship throughout the continental United States. To contact us, please send an email to: [email protected] or call 410-878-6289 or fax 480-287-9966. Email is preferred, but if you call and receive voicemail, please leave a message and someone will call you back.
Accreditation

Woodcraft Industries, Inc.

Canyon Creek Cabinet Company, Inc.

Categories
Cabinet Makers, Closets Designing & Remodeling, General Contractors
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