Visit Metro by T-Mobile at 7825 Eastpoint Mall for unbeatable prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Our friendly staff will walk you through our best prepaid plans with unlimited talk, text, and data. Call (443) 503-8434 or drop by today!
Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

NH
Natasha H.

08/28/2016

Provided by YP.com

I came to the store to do an exchange, I waited in the store for 4 hours so they could transfer all my stuff to the new phone, once the transfer was finished and I was told me my old phone had water damage and if I left with the new phone they would charge me $400, why didn't they check for water damage before they did the transfer, then and try and tell me they were helping me, YOU WERENT HELPING ME, I WASTED HALF MY DAY IN THE STORE WHEN SOMEONE SHOULD HAVE CHECKED FOR WATER DAMAGE BEFORE THE TRANSFER. I hate this location and the gentleman with the bald head they have working there doesn't know any thing about customer service, he is very condensending and really doesn't know how to do his job. I think that whole store needs to go back to training,as a matter of fact the whole company can do with some training, there is no communication between the stores and customer care. I will not be returning to this location and when my contract is up I will be going to a different company.

More Business Info

Hours
Regular Hours
Mon - Thu:
Fri - Sat:
Sun:
Extra Phones

Phone: 443-503-8433

Payment method
company card, debit, discover, master card, visa, amex
Location
Eastpoint Mall
AKA

Metro PCS

Categories
Wireless Communication, Cellular Telephone Equipment & Supplies, Cellular Telephone Service, Communications Services
Suggest an Edit