Top Hat
401 Linn St, Baraboo, WI 53913
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12/09/2016
Provided by YP.comWe stopped into the Baraboo location in early October 2016. Discussed in length options for replacing our 20 plus year old wood fireplace. Kyle took time to educate us on what would work best for our replacement. The estimator came out to our home approx 2wks later to take measurements so we could get a quote. Three weeks later, we still did not have our quote. I emailed. No response. I called. Spoke with Kyle, he apologized to no end and said he had no excuse why our quote wasn't done. I was understanding as I know how busy people can get. He told me he had about 10 other quotes to work on and would be working on them over the weekend. This was early November. My husband called about 10 days after I spoke with Kyle and left a voice mail message. He got no response.it is now two MONTHS later and no quote. We have decided to go with another company for our new fireplace. I feel for the people that work for this company. They take the time to do there job, then Kyle drops the ball and doesn't do his. Not good business. There are other companies out there
More Business Info
"Your Energy Solution & Indoor Comfort Professionals"
- BBB Rating
- Hours
- New Year's Day
2024/01/01 Closed Thanksgiving Day2024/11/28 Closed Independence Day2024/07/04 Closed Christmas Day ObservedMon - Sun Closed Memorial Day2024/05/27 Closed Christmas Day2024/12/25 Closed Independence Day ObservedMon - Sun Closed New Year's Day ObservedMon - Sun Closed Regular HoursMon - Fri: Sat: Sun Closed Labor Day2024/09/02 Closed - Extra Phones
Madison Store: 608-204-7585
- Services/Products
- Chimney Inspection
- Masonry Work
- Fireplace Installation
- Solar Installation
- Fireplace Service
- HVAC Installation
- Chimney Sweep
- Grills
- Design Consultation
- Chimney Restoration & Repair
- HVAC Service
- Brands
- Amantii, Ambiance, American Panel, Barbara Jean, Boulder Creek, Bryant, Dimplex, Enerzone, Fireplace X, Hargrove, Harman, Hearth Products Control, Hearthstone, IBC, Jotul, Kafka Granite, Kingsman, Kozy Heat, Lopi, Marquis, Mason-Lite, Napoleon Grills, Ortal, Outdoor Great Room, PSG, Premier Mantels, Rasmussen, RenewAire, Stellar, Sterling, Stoll, Supreme, Valcourt, Valor
- Payment method
- all major credit cards, amex, mastercard, visa, discover, check, financing available
- Accreditation
National Fireplace Institute (NFI)
Certified Chimney Sweep
- Other Link
- Categories
- Fireplaces, Barbecue Grills & Supplies, Chimney Caps, Chimney Cleaning, Chimney Cleaning Equipment & Supplies, Chimney Contractors, Chimney Lining Materials, Fireplace Equipment, Gas Logs, Mantels, Masonry Contractors, Solar Energy Equipment & Systems-Dealers, Stoves-Wood, Coal, Pellet, Etc-Retail
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes
Services: Chimney Inspection, Masonry Work, Fireplace Installation, Solar Installation, Fireplace Service, HVAC Installation, Chimney Sweep, Grills, Design Consultation, Chimney Restoration & Repair, HVAC Service