Big John's Pellet Service

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Fair price, good service. Not a big operation. My experience was that they are a mom and pop outfit that cares about their work and the customers they are helping.

I called John at the end of last winter 2015 because my pellet stove was jamming. I ended up replacing nearly every part in the stove before coming to understand that it was bad pellets that were the problem. He worked hard and didn't pad the bill but here's the rub. He told me that my convection blower was going to need to be replaced and to not buy one in the summer because he was going to be a distributor and could get me one at a lower price. They retail for $300. I waited then called him in October to get that motor. He told me that he'd get right on it but to date Dec. 4th I still am without a motor (and heat) and all further calls to find out what's going on have been utterly and completely ignored. I have found way to much of this kind of behavior from business people here in Vermont and it's really awful.