Bastrop Body & Paint

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Bastrop Body and Paint is absolutely the worst body shop I have ever seen. My wife had an accident in our 2005 Suburban in which only required frontend body work. It was not major, but when I picked up the vehicle, there were several plastic groments missing that hold the plastic fender wells in, the bumper was installed at a angle and not square with the frontend at all, and the bracket from the front core support to the driver side fender was completely missing. They did fix these items, I have to give them that once I pointed it out to them.



3 months later, the Suburban overheated while my wife was driving it in Austin. I had it towed to the dealer and they found that Bastrop B&P did not install the ground wire properly for the radiator fans thus they were not coming on. I then collected the money I spent on this from Bastrop B&P.



Now, the vehicle has developed a body squeak on the drivers site in the front fender area. I found the following when I looked into it.



1. Headlight mounting brackets are missing 4 bolts.

2. Headlight mounting bolts that are there are installed in the wrong locations.

3. Passenger headlight mounting plastic bracket is broken and should have been replaced.

4. Driver side blinker assembly mounting clip is broken and should have been replaced.

5. There is a bolt missing from the lower driver side for mounting the grill assembly.

6. The battery tray only has 2 of 5 bolts installed.

7. The missing bolts in the battery tray have caused the windshield wiper washer jug to crack and leak.

8. The bracket from the front core support to the battery tray had 3 of 4 bolts that were loose.

9. The fender was not 100% tightened down at the bottom where it connects to the front core support.



I am absolutely appalled at the workmanship of this, so called, body shop. This occurred 2-19-2007 and I am still dealing with it. I am taking it back to them again tomorrow for an “Inspection”. It is highly unlikely that they are going to do anything about it, but I am going to give them a chance. What I want them to do is complete tear it all apart again and put it all back together, right this time. I they do not agree to do this under warranty, I will have a different body shop do this, sue them, and file with the BBB. Also, just because I am Texan and I have a lot of window space on the Suburban, I am going to write that they completely screwed me all over the vehicle and drive all over Bastrop.



If you don't have time to do it right the first time, you definitely will not have time to do it right the second, third, fourth,...... tenth time.

I called this morning (12/10/09) at 8:27 a.m. and the woman who answered the phone was so rude it was ridiculous! Also, she hung up on me for no reason without saying "bye", "thanks for calling", or anything. RUDE, RUDE, RUDE!