Apple Mall of Louisiana

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I made an appointment for 3. They texted me at 1:20 saying it was ready for me to check in. I rushed as fast as I could to get there. Got there around 1:40 and they already skipped me. I spoke to someone and they said it was a mistake with the system and they'll see me as soon as possible. I waited an hour and half and finally at 3:10 they saw me. Why they sent out a text and told me they were ready at 1:20 even though my appointment was at 3, I would love to know. Sat there for over an hour and half for no reason.

Thankfully, the man who helped me was Matt & he was very nice.

I got a call, needed to pick up my laptop to get back it up so they could send it off. I spoke with Lindsay over the phone. She said I could pick it up and drop back off the same day, no problem. When I go back to the store I spoke with Lindsay, again. She said that I had to make another appointment, wait 3& half hours again& restart the process. When I called out for lying she refused to answer& was very rude.

They were probably the rudest people I've ever came in contact with, EVER. I could understand if I was a inconsiderate and loud customer but I was minding my business and waiting patiently for my phone to be fixed. They rushed me out of the store, not to mention I was waiting there for an hour just for them to tell me they broke my phone. I went in there for a screen replacement and left with a screen that didn't even come on.

Horrible service. And if I could get in contact with the Apple company itself I would because that was incredibly ridiculous.

This site has an aray of handy information. I would recommend this app to all my friends.

KIMBERLY WAS VERY HELPFUL AND FIXED A HUGE, EXTREMELY RARE PROBLEM ON MY IPHONE 5! After going back and forth from apple and AT&T.. Kimberly found the solution! Thanks KIMBERLY!