Cox Store

Write a Review225-663-6160

CLOSED NOW - Opens at 10:00am

Always get the problem if I have one fixed and if I have a question it's always answered.

So apparently I have to pay an Early Termination Fee because I am moving out of Cox's service area for my intern in Houston. I specifically asked when I set up the account that if the situations come that I have to move to a different area that they don't cover would I have to pay any kind of termination fee. The rep told me know. Now that exactly a year later I have to move to another state they told me that the price lock was signed for 2 years and that to cancel early I need to pay the $120 ETF. Pretty much I was lied to straight to my face and they aren't holding anybody accountable. I went ahead and report them on BBB.org.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Update: So after taking matters into my own hands I was reached out to by Cox and was told that I will be credited the ETF. So now I will see if they actually follow through when the final statement comes in.

I have used three different cable servers before I signed up for Cox here in B.R. I really had no other choice where I live at St. James. None of other servicices required a subscription to receive TCM. Before I moved here from MS, I used AtTU and received much a much better line up for the same price I am paying COX. I have been communicating with ATTU in a attempt to at least get some idea as to if and when I will be able to join them again. So far I have a case number but have no idea what the future will bring.

I give them two stars, but I am paying for 4 stars or better! It's just not a good value. As soon as At&t gets u-verse to my street, I give them a try.

COX COMMUNICATION IS NOTHING MORE THAN CROOKS IN VERY EXPENSIVE SUITS.THEIR CHARGING US FOR SOMETHING THEIR GETTING FREE,USING SATELITES THAT ARE ALREADY IN SPACE,ALL THEY PAY FOR IS THEIR EXANDING BY TAKING ADVANTAGE OF PPL THAT LIKE T.V.,,,WHICH IF I DIDNT HAVE A BUISNESS OR KIDS AND A WIFE I'D LET YOU GLADLY HAVE BOTH T.V.,,,INTERNET...;;;;;;;;;I HAVE BEEN A RESPONSIBLE CUSTOMER FOR 3 YEARS AND A FEW MONTHS AGO I NEEDED AN EXTENSION,,,,OMG DON'T GO THERE,YOU WILL PAY DEARLY,I ENDED UP PAYING 3 LATE FEE'S @ 30 EACH,THEN MY BILL I JUST RECEIVED WHICH IS SHOWING ACCOUNT UP TO DATE THEY JUMPED MY BILL UP 7.00 A MONTH,,,,,IS THIS THE PRICE I PAY FOR NEEDING HELP AFTER NEVER BEING LATE ON MY BILL,,,,;;;;;;;;NEVER EVER AGAIN,AND PLEASE PPL DON'T LET THIS HAPPEN TO YOU,I FOUND OUT THE HARD WAY.I'M SWITCHING TO DIRECT TV,WHICH IS COSTING ME 200.00 DEPOSIT,AND MY BILL WILL BE 29.95 EVERY MONTH,W/THE TWICE THE CHANNEL'S,NO BRAINER,I'M PAYING 55.00 A MONTH NOW W/JUST BASIC CHANNEL'S,THEIR RIPPING ME AND YOU OFF.STILL LOOKING FOR A DIFFERENT INTERNET PROVIDER,PLEASE HIT ME UP @ [email protected] IS GETTING RICH AND THEY TREAT THEIR CUSTOMER'S LIKE CRAP,AND THATS WHY IM DOING THIS,CAUSE ITS NOT RITE