Planet Beach-A Contempo Spa

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The owner signed me up for a year contract with my knowing at first, and yes I could've just walked away before signing the form but i was there and really needed to tan. So Jean tells me I can cancel in March. So March rolls around I call and oops sorry has to be April. In that same phone call she asks if I can come in sometime that week to sign. I said I might be able to. Well I couldn't make it. So I went in today to sign my cancel contract. The girl in there tells me that Jean the owner has to be there and you have to give a 30 day notice to cancel. WHAT?!! The OWNER did not tell me about a 30 day notice nor did she tell me SHE has to be there. So the girl gets me to sign a cancel form, but I still have to wait and see the owner just to cancel. So now I am stuck paying for April AND May. This has been the worst customer service experience FROM AN OWNER I have ever had in my life! I will NEVER go back to this branch and I will absolutely tell all my friends about the horrible experience! I would give a no stars but the website wont let me. HORRIBLE!!!!

I went to Planet Beach Old Hammond because I was about to get married and I wanted to get a little color before my honeymoon. The staff was extremely helpful, knowledgeable, and friendly. They showed me all the new and wonderful services they now offer. I was able to use the hydration station, mystic, tanning, facials, hand spa, etc unlimited for a really inexpensive rate! I started the slim and smooth regime and my cellulite is almost gone! Best of all they invited me and my whole bridal party in for an after hours private spa party! When my wedding day came around I looked and felt amazing thanks to the staff at PB Old Hammond :) I will be a member here for life!