Team Collision

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My fiance and I were rear ended and had minimal damage to the rear bumper. She brought the vehicle in for repair on a Tuesday, and by the next week's Wednesday, they have given her the run around multiple times (and that's only after her repeatedly trying to get in contact with them since they never called to give status updates). They lied to her about letting the insurance company know they couldn't repair the original bumper and needed to order a new one. After finally getting some info from one of the shop employees, they said they were almost done, only to call back and say the part hasn't even come in yet. He couldn’t even give her an estimate on when she could get the car back. No response via email from the manager too.



We will be filing a complaint with the BBB and state attorney's office.

2011 BMW 328 had rear bumper damage and needed to be replaced. Got estimate in about 30 min. Bumper was ordered and I was called 3 days later when it arrived and was told 2 to 3 days required after I drop off car. Took car in picked up rental on site and 3 days later car was returned and looked like new. While they had bumper paint they touched up a door scratch for no charge. Top notch professionals starting with customer service lady at front desk. If they can repair a quirky BMW they can fix anything. PS insurance paid this and my USAA and other drivers State Farm were both 5 star handling the claim.