Katz Well Drilling

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OPEN NOW - Closes at 5:00pm

If I could give them a 0 I would. I called on an issue I was having with what I thought might be a pump problem. I was not instructed that the cost for consultation would be $100.00. A young man came out, looked at the pressure gauge and said it wasn't a pump problem. He was here all of 5 minutes then left. I received a service fee bill of $100.00 and when I called to talk to Kelly at their office, I informed her I was not told of the service fee before hand and did not see the 5 minutes to tell me "call a plumber" visit was worth paying $100.00. I informed her I didn't mind paying a service fee but not $100.00 for standing in my doorway for 5 minutes. Kelly informed me, "that's OK, we'll just turn it into collections". DON'T USE THESE PEOPLE! Go with someone else who will be upfront with you about the $100.00 charge BEFORE they come to my door. Again, I would have paid something if they were upfront. I would have had the option of going elsewhere if I didn't want the $100.00 charge. I live less than 10 minutes way from their office in Battle Creek. Terrible, terrible customer service for being a home based business! I will also be letting my neighbors and friends know.