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10/03/2019

An expensive way to lose your belongings

I strongly recommend you look elsewhere for moving and storage services. I had an acceptable moving experience with them years ago. But my latest experience has been nothing but an expensive, months long headache.

A significant amount of my property (furniture, lawn equipment, etc.) has gone "missing" while under their care. They have refused all reasonable attempts to resolve the issue creating an expensive and time consuming situation. They refused to refund a large storage fee that I paid early, but ended up not using. They charged me to deliver the "missing" property, and when that property was not delivered, refused to refund that charge.

I was given various excuses about what happened to the missing property. At one point I was told the property was moved to the private residence of the former owner. Their story constantly changes. Each story is more absurd than the last.

Property that was being stored was kept in a trailer with holes along the floor. There was significant damage to remaining stored items from mice and mold.

They delivered someone else’s furniture and boxes of household items mixed in with my own. If you use their services, I strongly recommend you take a thorough inventory before and after to make sure you have everything that is yours and do not accidentally accept things that are not.

The estimate for moving was $1,500, but I ended up paying $3,000 and still don’t have all my property after 3 months.

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Categories
Movers & Full Service Storage, Movers, Moving Services-Labor & Materials
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