Bates Collision Centers Baytown
3219 N Main St, Baytown, TX 77521
Quality collision repairs done right the first time, every time, on-time and backed by a written LIFETIME warranty since 1990.
Your car is one of your largest investments, and that is why we treat every car as if it were our own. From the second you walk in the door, you will realize why Bates is a cut above the rest. Our friendly and knowledgeable staff is ready to walk you through every step of the process. We can even have your rental car waiting for you when you drop off your damaged car for repairs.
Free pick-up and delivery is just one more customer-friendly service that we offer. We have a clean and comfortable, customer service area with 50's decor and a Wurlitzer jukebox.
Rest assured, because Bates Collision Centers’ LIFETIME WARRANTY will be provided in writing on every repair performed.
Reviews
04/11/2019
Provided by YP.comI have used them several times over the years (both locations) & they have always done a top notch job. My recent repair was perfect & even finished earlier than they said; the staff kept me informed the entire time and was so friendly and helpful. I would not go anywhere else. I highly recommend!
09/16/2014
Provided by YP.comDO NOT RECOMMEND EVER! Trusted these people with my car after i had gotten in a wreck due to the fact that my boyfriend worked there. A couple days later my boyfriend was no longer working there which worried me because of these quality he had told me about this place. When my car was so called "ready" I took off work early to go get it. When I arrived at Bates, my bumper was sticking out and there was still a dent on the passengers side door. When they took around to "fix" it and brought it back around, they had put another dent in my hood and the paint was very unprofessional (bubbly). Then I was told they would need to keep my car an extra day in order to get the dent out and redo the paint that they had just caused. When asked to talk to a owner several times, I was told "they are not in" when clearly my boyfriend knew what they looked like and saw them and their cars there. After leaving Bates I felt as if my air conditioning wasn't running as cold as before. I took it to my dealership to get an oil change and was surprised by what they told me. There they asked if I had gotten into a wreck because whoever had repaired my car, didn't fix the air conditioning. Once again, going back to Bates in order for them to look at my air conditioning, they said they were unable to take apart my a/c unit because they didn't want to cause more problems. Jessie had confronted me that she had called
my dealership and told her that they didn't take my a/c unit apart, which in fact they did. MY dealership and I have been in contact and are aware of what Jessie said to me. They will be contacting Bates as soon as possible since what she said wasn't valid whatsover. Finally, when asked to talk to the owners millions of times, knowing they are there, the answer from everyone including Jessie and BOTH front desk ladies, all i got was "they aren't in", "oh, they are busy," "do you want to leave a message?"
HORRIBLE SERVICES/CUSTOMER SERVICE.
Very disappointed and ashamed to say I brought my car here.
03/14/2013
Provided by YP.com03/06/2012
Provided by YPmobileI would never suggest to anyone using these people for anything. They are rude and sloppy.
I am the Vice President of Bates Collision Centers and I am sorry to hear that you were not satisfied with your recent experience at our repair center. This is truly a very unusual occurrence to have a customer leave less than totally satisfied, but listening to our customers gives us that extra edge needed to fine-tune our services. That is why we appreciate the time you took to tell us about your concerns. We are committed to bringing the absolute best service to our customers, from the initial estimate to the “like new”, sparkling completed repair. I would like to see if we could put you r concerns to rest. All of our repair work is backed by our written lifetime guarantee. I would appreciate the opportunity to address your concerns and trust that we can successfully resolve any problems you may have. Please call 281-452-9100 so we can show you the great service that we are known for. Thank you, Leila Bates
10/23/2007
Provided by YP.comI have used both locations (N Main-Baytown and I-10)have had excellent work done at each! Even more, the staff is great-so friendly & professional.
More Business Info
Locally Owned and Autographing Our Repairs With Quality For Over 20 Years.
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Extra Phones
Fax: 281-422-0532
- Services/Products
- Lifetime WarrantyCollision Repair on All Makes and ModelsStructural and Frame RepairsComputerized Paint MatchingElectronic Insurance BillingAuto Detailing PackagesOn-Site Rental Cars
- Payment method
- master card, visa, debit, check, insurance
- Location
- Located on the South side of I-10 East; 1 mile East of Beltway 8, between Dell Dale & Sheldon.
- Amenities
- Lifetime WarrantyConcierge Level of ServiceFriendliest Staff in TownCertified Technicians I-Car Gold Class Certified Facility since 1990 On-Site Rental CarsFree Pick-up and DeliveryFree Wi-Fi
- AKA
Bates Collision Centers
Bates Collision Center
Bates Custom and Collision
- Other Link
- Categories
- Auto Repair & Service, Automobile Body Repairing & Painting, Truck Service & Repair