Ashley HomeStore

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CLOSED NOW - Opens at 10:00am

We recently bough Wicker Sofaset for sunroom. Its beautiful. The price and quality are great. The excellent service by the lady deal at store. On Time delivery, and installation. Definitely we consider this store for future purchases. They told me, recently the management changed and goes under different owner.

My husband and I bought a living room set consisting of a sectional and two tables in October 2017. Everything was delivered on time and it wasn't until about a week later we realized the one piece of the sectional was broke when I sat on it for the first time. It made a loud bang noise and sunk in. We pulled the cushion off to see what the noise was and the whole support was broken. No one can sit on that piece. We have called the warehouse and the store we bought the piece from over 10 times with no luck of anyone even calling us back. Not only was the sectional broken but the metal coffee table we bought is crooked! It was delivered this way and the store and warehouse are refusing to call us back or do anything about it! DO NOT GIVE THESE PEOPLE YOUR BUSINESS or you could be dealing with brand new broken furniture like my husband I for weeks on end!

I totally pissed off that I purchased a sectional from this location and I went through all the steps to get it fixed. 1 year plus later and I haven't received a solution to my messed up sofa! But I guess they want me to continue making payments

I made a BIG mistake buying from Ashley Furniture. The problem is the warehouse located in Newark, Delaware. When the furniture was delivered (loveseat, recliner and sofa - all power, 2 end tables, coffee table and two lamps), one of the delivery guys was very rude. He walked in like he owned the place and not even a greeting. They damaged the loveseat, couch and recliner by scratching them going up the stairs and into the door. This also left unsightly damage to the door entrance. When I suggested that they do more to protect the furniture in the future, he had the nerve to ask me "how". He's the delivery person and had to ask ME how. What a joke. I told him to wrap the furniture in the blankets they had in the truck. Then he asked me how would the blankets stay on. What a joke! I told him to use the rope (also in the truck) to tie it around the blanket. He shut up after that, but this only the beginning of my nightmare.



All the tables have swirl marks, smudges, outright scratches and a noticeable dent in one of the end tables. I was told the swirl marks are "normal". It's obvious they were used. I called Ashley about repair or replacement. They have missed multiple appointments (both telephone call-backs and visits) and not even called to reschedule. I had to consistently call them after they missed the appt. The manager was a nice guy, but VERY forgetful. They came out to look at it (after they missed an appt that I had to call them about), then came out to try some swirl remover (again, after another missed appointment that I had to call them about). The swirl remover did not remove the swirls. Then they said they would order new table tops and have them delivered to my residence. Two weeks passed, nothing. I call them to ask about the delivery. They said they would check and call me right back. Two days passed, nothing. I called them, yet again, and was told that the separate table tops were not an option. So tell me why didn't they call me when they found this out??? Makes it so bad is that the manager told me (on his previous visit) that he had already ordered one of the table tops. Only a couple weeks ago did the manager get a hold of 1 tabletop and replace the one that was dented. His doing that was the only thing that kept this being a 0-star review. He also said he would escalate the other table issues to his boss. Since then I've tried speaking to the main manager, but he always has left early.



I give up. I don't know about other Ashley stores, but communication with the customer is almost non-existent with this warehouse in Newark, DE. They answer the phone, but not much after that. Either way. Absolutely the worse customer relations I've ever experienced. All I can do at this point is sell this stuff at a loss, buy GOOD tables and send complaint letters. If you live in Delaware, I strongly recommend that you don't buy from Ashley Furniture! Save yourself some money and a headache. If you must, then don't let the delivery guys rush you to sign for the delivery like they did to me. Inspect the furniture thoroughly because coming from Ashley (and from reading other reviews), it's automatically suspect. If you notice damage, don't sign! Make them take it back immediately.