Enterprise Rent-A-Car

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CLOSED NOW - Opens at 8:00am

We are truck drivers so when we have a long weekend or a few days we rent a car and have always used enterprise... This was the worst experience I have ever had, needed a ride back to the truck took car back an hour before it was to be turned in so i could get them to take me back in it without having to transfer everything out to another vehicle. Was told I had to take stuff out because they needed the car but really I paid for it for another hour. I was very upset and they knew it, I was only asking them to take me 5 miles down the road it took me longer to get in the other vehicle than for them to drive me to where I needed to go. I will never use them again they were not apologetic for the incovience that they caused for me.

It's the only car rental place in our area, so it's tough to compare with anyone else. That being said, the service at Enterprise was very good. The folks there are very nice, professional and accommodating. My last experience was very pleasant and I would definitely rent from them again.

Because you WILL be lied to at the counter, please know that as long as your personal insurance covers your use of rentals you DO NOT have to purchase the extra coverage that is crammed down your throat at the counter. Customer service here was AWFUL!! I had to wait for well over an hour to be placed in a car. I made it clear that I need to pick my son up from daycare and I needed to be in and out. The "customer service rep" didn't feel like that was reason enough to expedite the process, although she left half way through the process to go get her own children. When I called inquiring about an unauthorized charge on my account from Enterprise and about being lied to about having to purchase their coverage, I was met with sarcasm and utter disregard for my satisfaction. I was not the only unhappy customer there when I returned the car. There were two others, one who had unauthorized charges on their account and the other being charged with damage that Enterprise claimed they caused to the car that customer knew and documented prior to renting the vehicle. I asked to speak with the manager on three separate occasions and left my contact info and a message requesting a call back. Shockingly I have heard nothing for over a week and a half. STAY AWAY from this company, they WILL take your money and you WILL NOT get any resolution!!!