Jared The Galleria of Jewelry

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We just recently purchased a ring from Jareds Feb. of 2012 in Beavercreek Ohio. We bought an engagment ring that didnt have a wedding band to go with it. He purposed May 25 2012. So we had to have it custom made for us, so we started that process August 18 or so, knowing we wouldnt have it in time for our wedding day which was fine cause that was our fault do to poor planning. The guy in charge of the custom orders assured us that we would have the engagment ring for the wedding though. So we went in for the ring 2 days before our wedding(like the guy told us to do) to pick up my husbands ring and my engagement ring, but my ring was not there we asked about it and he said he didnt have it there and couldnt have it there in time for the wedding. I was very upset with that, but we just lefted and went to Meijers and bought a cheap 50 dollar ring so I at least had something to put on my finger on our wedding day. We went on our honeymoon and they assured us once again it would be done when we got back. So when we got home Friday September 14, 2012 we called and it wasnt in. So we called back again on Monday September 17th and it wasnt in still. It wasnt done until Wednesday September 19th . So we went and picked it up, which every drive there was an hour both ways, we got the ring. Got home and I really started to look at it closer only to noctice they had put 2 deep stratches in my engagement ring and had messed with one of the prongs which looked like crap. The new custom wrap look horrible too, it was dull and super wavey. So the very next day Thursday September 20th, I took it back to the store, another 2 hours. I talked to a guy in there who told me he would have them buff it out. I sat in there for 1 hour wating for my ring which I found out had been done and setting back there for about 20 minutes. Another guy had to actually go back and get it cause the first guy was just standing around talking to other workers there. Well when I got my ring back it looked the same and I told them that, so they told me to come back in when the custom designer guy came back from vacation, which would be the next Tuesday September25th. They told me to take the ring with me. So I did and put it back in the box. I took it that night to show my parents and a diamond fell out when I was passing it to my mother. I looked form the diamond with no luck. So I put back in the box and kept it there until Tuesday. I took it in to talk with the custom designer (another 2 hour drive) who tells me he see nothing wrong with it. So I straight told him I didnt like the way it looked. So he told me they would recast it and them he asked me if there were any changes I would like to do to it. I said yes and told him I would like it if they just rounded off the corners where the wrap met the ring and he told me that wasnt possible. I knew it was possible so, I told him I didnt want they wrap if they couldnt change or fix the ring, but since I signed the contract I had to just have the ring recast. So they told me the new ring would be in in 2 weeks from September 25 2012 and it is now October 14th 2 days shy of being 3 weeks and I still dont have either ring. So for anyone wanting to go to Jareds DONT. And dont even get me started on the warranty issue or my husbands ring. Wrong size and only a one year warranty on custon orders. They did fix my husbands ring and the warranty issue. But as to my ring I can only wait and see. and we have been doing the 6 month inspections. Which the customer designer guy told me I could take it in bewteen the 6 months and have it inspected by my locate jeweler. But when he ordered the new cast he tried for a good 20 minutes to try to find another store for me to pick it up when I told him I wanted to just come back to that store just in case there are problems with it, but he continued to try to find another store.