Crunch Fitness Beaverton

Write a Review503-227-8624

OPEN NOW - Closes at 11:00pm

For starters, this gym doesn't have the space or equipment available to accomodate their members during peak hours if the machines are even working at all. On top of that, there have been a number of times where the supplies to disinfect the equipment were non-existent, which is beyond disgusting. I put up with this because the membership was cheap and I figured I shouldn't have high expectations.

The real problem and reason for my review comes down to their business practices and treatment of their customers.

We received an email from Crunch Beaverton saying that the account was about to expire and we could come in and renew, or do nothing and let it expire. Since we wanted to discontinue, we let it "expire" only to find a surprise charge from Crunch. We then visited Crunch Beaverton to sort things out and see if we could be refunded. Matt, the manager on duty, was unhelpful and frankly unpleasant to deal with. After explaining the situation, Matt admitted that the email was a mistake on Crunch's part, but he wouldn't do anything about it. Since our membership was month-to-month, he basically told us that we should have known the email was a mistake and therefore disregarded it and at this point, it was technically too late to process the refund. Instead of providing a good customer experience here, Matt told us that if he could refund us, but if he did, Crunch Corporate would come down on them. But you know what? Maybe that is exactly what needs to happen here. A pretty big mistake was made by the Crunch Beaverton team, but with the way Matt manages things, I highly doubt that any changes will be made and these mistakes will continue to happen. He claims that we are the only ones to have this problem, but how many more received this email and what if they don't check their credit card statement? This experience with the other reviews of those who have been wrongly charged multiple times leaves a bad impression of Crunch as a business and the way they operate.

I walked in to the woman's locker room and began changing today, whenI looked up to see a man hanging out of a hole in the ceiling. No sign, or indication of any type that construction was taking place. When I confronted the manager about it, she was very passive telling me: "oh- well it's only today...." I let her know that it was completely unacceptable. They are lucky the haven't been sued. I guess you get what you pay for here.

I can't complain about ten bucks a month. Add another ten if you want a friend to tag along with you for a workout. They offer many classes and have plenty of cardio. I left 24 hour fitness for this place for about six months. I eventually switched back to 24 because I missed it, but I have no complaints about this gym.