Beckley Buick-Gmc Auto Mall, Inc.

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DO NOT BUY A CAR FROM THESE CROOKS!!! Transmission went out at only 40,000 miles! Was only two months over warranty! GM customer care practically laughed at me over the phone - wouldn't help me at all. They offered to do a "diagnostic teardown" of the vehicle that would cost me $1000, yes that was just to tear it apart to "find out" what was wrong with it. I was told I would be responsible for the parts laying all over the place afterward, and paying to put a defective transmission back together again to get it off the lot! I chose to take my vehicle to AAMCO in Princeton where I got a reman transmission for just a little more than the price of a "diagnostic tear down" - no probs since and it came with a 3 year warranty. This "Stealership" would not allow me to tow my own vehicle off the lot before I paid them a "parking fee" for every day it was on the lot - nearly $100 a day, and it had been there a week as they were deciding not to help me at all - CRIMINAL!! Can't believe General Motors took bailout to continue to pump out crappy cars and pass on the cost of fixing mistakes to their customers. But we are smarter and that's why your lots are free of potential customers these days - having to make money now with "recall" letter scams and "diagnostic fees" - $100 just to hook your vehicle up to a scan tool - SAD. If you're looking for a GOOD vehicle, do yourself a favor - go up the road and buy yourself a Kia with a 10 year and 100,000 mile warranty - GM would NEVER offer that!

Their customer service is normally really good. But their management is very good. If it was not for them I would of lost my mind over a car that I had just bought. But thanks to them, they did everything they could to help em.