Acura Of Bedford Hills

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I negotiated the price before coming into the dealer. They had agreed to match my best offer from another dealer that was just a little further away from home. I had test driven the car in Bedford Hills and wanted to give them my business. However, when I arrived with my trade-in, they low-balled the price and then justified it by telling me that i was getting such a great deal on the price of the car. They also gave me several lines of bull to convince me my car wasn't worth what I said it was worth and that no one would give me what I was asking. They also claimed that there would be extra fees if I did business in Jersey(where i ultimately bought the car) or Connecticut. They had clearly baited me with the price of the new car with the intention of making it back on the trade-in. I immediately went to the dealer that originally offered me the lowest price and got the price of the car, the trade-in value of my car, no extra fees and they threw in all-season mats and wheel locks. I'm

Went in for a simple oil change and came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nightmare. The mechanics managed to mangle the oil drain bolt - a part that should last into the hundreds of thousands of miles as attested by several of my previous vehicles. This part is manufactured to be changed several times a year, every year, yet this dealership managed to tear this part out of the vehicle. They also had the GALL to request $698.89 to repair an item they broke. When contacted, they stated the issue was not their problem, and refused to fix it or talk about it further. They immediately tried to pass this off as "wear and tear" – as explained by other mechanics this part can be damaged by using too much force. Using standard procedures to change oil does not result in stripped threads. When speaking to the Service Manager he then hung up on me after refusing to review the issue further.

Had I taken my car to any facility that does not race through as many vehicles as possible in a haphazard fashion, this would have never happened. I have been going to Mavis in Mahopac for years and have never had an issue. Coworkers have had oil changes in dozens of locations, hundreds of times, and never had an issue. For this dealership to break a part, want to overcharge to fix it, and then refuse to discuss the matter shows that they are negligent, unprofessional, and unreliable. I will NEVER go to them again

I wish I had read the reviews on this dealership prior to going - this has not been the first instance of shoddy work and I fear it will not be the last.

they have relocated to 700 Bedford Rd Bedford Hills NY 10507 next to Honda