VCA Advanced Care Animal Hospital

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CLOSED NOW - Opens at 7:30am

I have no idea how this place has so many good reviews (THE WHOLE REASON I WANTED TO COME HERE). I got there 10 mins early to fill out paperwork. The dr didnt even come in until 30 mins after my scheduled time (annoying but not a deal breaker). The vet tech had come in and pet my dog. She said they would have to take her to another room to draw her blood (why idk) i just asked to be present because my dog gets uncomfortable when other people handle her and im not present. The vet comes in later asking me about the time she bit someone. (I was like WTF?!?!? my dog has NEVER bitten or nipped anyone, she yelps when she is uncomfortable). So i explained what i told the vet tech to the vet, and she proceeded to tell me about the procedure my dog would have to go through if she even nips one of them, even if it doesn't break any skin. And that its out of their hands and a city issue. (At this point they have both pet and handled my dog who this whole time has been pulling at the leash to be closer to them, wagging her tail and talking to them to get more of their attention). I told them i haven't ever been treated so rudely by a vet in my life and that i was leaving. The vet cheerfully grabbed her clipboard and said "okay" in a super perky voice, and i left.

I am so disappointed in Advanced Animal since it became a VCA facility. I brought my GSD in there with last Thursday, telling them that we were pretty sure she had ingested some sort of plastic. I asked if they could do an X-ray. They began immediately to treat her for kennel cough. There were no indications of kennel cough, and we told them she had not been exposed to any possible sources for kennel cough. They declined doing the X-ray, and sent her home with cough pills. Over the next 24 hours, I sadly watched my dog decline. She was DYING!

I brought her back to them and they sent us to an emergency facility in Carrollton. Thank God for them! They did do the X-ray, removed the plastic bead lodged in her trachea, and saved her life. They remarked about how shocked they were that Advanced Animal did not X-ray. This incompetent response to our situation cost many extra dollars, lots of unnecessary pain and suffering to our dog, and excessive stress and dismay to our family. If our doggie was a human, we'd be filing a malpractice suit!

Kind and attentive. Much lower prices than most vets in town, I won't go anywhere else. My cat, Poe was much more relaxed than normal. The place even smelled like flowers & not a vets office.

We love the care and attention our pet receives here, as well as the online pet portal they have!