Village Cleaners at the Hills

Write a Review908-781-5795

CLOSED NOW - Opens at 7:00am

Very unhappy with the service and harsh treatment by the owners of this establishment.

After admitting that frequently during the cleaning process shirts and pants can be stained by the equipment, the owner tried to claim that a hole in the arm was in fact my fault. What actually happens with these shirts when you drop them off is that they are transported to another facility, cleaned/pressed then transported back. There are many opportunities for snags to happen so I was understanding at first and willing to work with them. I kindly informed them that I wear suits every day so the chance for a snag in the middle of the arm to happen under a wool jacket is impossible.

They at first refused to respond. After two weeks and three phone calls which lead to no interaction with someone that could help I was connected with a very rude young man who seemed to be a go-between for the owner.

He was condescending for the entirety of our discussion and used every opportunity to try and pass the blame. Their final offer was unacceptable as they refused to even provide a credit to cover the cost of the shirt they they eventually acknowledged was destroyed due to their operations. All told I was offered a $25 dollar cleaning credit for a Bonobos shirt that is easily $100 (when on sale).

There are so many cleaners I truly hope that you do yourselves a favor and look elsewhere to a business that actually values its customers.