Shell
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5151 Florence Ave, Bell, CA 90201

Shell is the world's #1 Mobility Retailer. Shell Oil Products US supplies quality motor fuels including Shell V-Power® NiTRO+ Premium Gasoline primarily to independent wholesalers who operate under the Shell brand. These stations offer Shell-branded fuels at approximately 12,000 fueling stations across the U.S., and in some locations, electric vehicle charging stations. Serving 8 million customers per day, Shell is the #1 Fuels Retailer in the U.S. Fuel Rewards® at Shell offers savings on every fuel fill and inside the convenience store, experiential rewards, monthly offers, and more. Download the Shell App today to fuel up, charge up, or sign up for Fuel Rewards®.

Reviews

Tj J.

07/19/2018

Provided by YP.com

I'm not one to usually complain but today's issue really drove me to the edge and I know greed played a huge part in today's situation! I'm going to make this nice and short, this isn't the first time this happens to me at this station. When I use my reward points the pump the stops on its own and ends my transaction and doesn't even fill my tank! Today it happened at a little over a gallon. My main reason for reaching out is because I know branding is everything and Shell has been a trusted name for me personally for years and it's not fair that a greedy station like this could be as low as to not even respect the customer. I went inside to speak with attendant he was ready to redo my transaction but without my rewards points which I found odd! Another red flag is that I wanted proof to show that my pump stopped on its own and the pump receipt wouldn't print through the machine. I had to physically go inside and ask for it, over all I learned my lesson I won't be going back to this location, but I felt the need to reach out because like I said this hurts the Shell brand not this station alone and I wouldn't want other people to be taken advantage of like I was on more than one occasion.

I brought this to the attention of the gas station attendant, that this rewards issue only happens at this location and the exact quote I received was "Well that's your answer don't come here." That's how I know these people manipulate the pump to stop on its own so people can't use all their rewards here. They don't even care for their customers.