Right Path Plumbing

Write a Review937-407-5207

Sloppy work sums it up. He repaired my sewer line both in basement and out in the yard. The clean outs he put in the yard don’t line up, and he did a poor job backfilling the dirt he excavated. Inside he did a terrible job repairing the concrete floor after he was done and had to be called back. He slopped concrete all over the place, it’s uneven, and full of cracks. Everything works (so far) but I’m wouldn’t use him again due to the sloppiness of the work.

William arrived exactly on time, spent 15 minutes respectfully listening to what I wanted done, and then got to work installing a water heater as well as a kitchen sink faucet (I purchased both items at Lowe's before he arrived). His workmanship was perfect. He even installed flooring under my water heater which was sagging from a previous leak. An hour after he left, I found a minor leak (1 drip per minute) from the hot water line connection to the kitchen faucet so I called him and he was back in 15 minutes to make the corrections. It's dry as a bone now! William is definitely my go-to-guy for all my future plumbing needs. He's very polite, kind, and not overly expensive.

First time I called, they were 45 minutes late. The second instance I requested their services, they called 2 hours after they were supposed to arrive, wondering if I still needed help with my issue. We rescheduled for the next day, and they called (before the appointment, this time!) to notify my that they were out plowing roads, which they do for a secondary source of income, and got a late start with that, so they would be another hour and a half late.



Their side jobs are none of my concern, and should they have a basic sense of customer service, they'd know the importance of arriving to appointments on time. Perhaps they wouldn't need other sources of income if they'd keep their appointments, instead of chasing customers away with their poor business sense and lack of common sense. It's frustrating. Yes, you like the guy, and he's willing to do the right thing on price if he's wronged you, but timeliness is a fundamental of business that cannot be overlooked, or underestimated.

William was very helpful and professional. He gave us a couple different options and that really helped save money. will call him again if needed.

Very repesctful and very resonable. William went out of his way to let us know what would be needed and what our options where.



Would highly recommend him to anyone.