Norris' TV Center

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I grew up knowing the owner. I knew he was higher than other guys we had quotes from but decided anyway to go with because I knew him. He gave us a quote to install a new liner, which included smoothing out the ground. To start out with he talked rude to my husband on the phone, should have went in a different direction then. Kept putting us off. To start with it was one inground he was putting in, then it was two he had to finish before he got to us. Understandable, I waited and checked in weekly. He then called and said he was coming on the weekend. He came out in a rush, unprepared to do the job. He didnt bring no tools to smooth the sand out, dumped old pool water on the ground where the new liner was going. He came after church and rushed to get it in before a storm came up, which never did. Now my pool has holes, mountains, and wrinkles all in the floor. He never mentioned he wasnt going to redo the bottom, or I would have got in there and smoothed it out. When I finally was able to get in, I found a mess. When I called him he started back peddling saying I didnt pay extra for him to smooth the bottom before laying the new liner and it wasnt as bad as I was saying it was. I have never seen a liner look sooo bad. He had a job to do, and he didnt even try to make me happy with the liner. He could have talked with me about the ground. I honestly dont think it will last 2 years. He needs to slow down and do every job as if it was his own pool in his yard. I assure you I will never use his services again.