Fergusons Furniture

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The staff was helpful without being pushy. I purchased some home accessories during a great sale. Will return.

i have been buying furniture from Fergusons for over thirty five years over thirty five thousand dollars worth and i have never had one problem. The people at Ferguson's are very good at what they do keep up the great work looking forward to our next purchase which will be soon

We went to look at a sectional.We met a nice saleswoman Donna.She was very helpful.We said we were going to check

out Whites then decide which sectional we wanted. We

decided on the Lazy boy from Ferguson's. I called to get

dimensions since the couch was over $3000.00 I wanted it to

fit right? A woman answered said Donna was too busy to talk

to me. I said that's fine I just need somebody to measure the

sectional or give me the name so I can Google it. She was

slightly irritated but said "hold on".After some time holding the

phone began ringing again and another woman answered. I

told her I was waiting for the woman to come back because I

guess she is trying to get a measurement for me. This is

where the REALLY RUDE ,WHITE TRASH starts in. She said "I

don't think YOU,understand! We work on straight commission

here! We have real customers in this store which is FAR

MORE important than your phone call! ....OMG, I was amazed

at trashy tacky rudeness. I said "well,I planned on spending

over $3000.00 today so I thought I was important to.I just

needed a measurement.You are terribly RUDE this is horrible

customer service!GOODBYE!" I hung up and my husband

said..."hmmmm, I guess somebody just saved me a lot of

money, huh? I seriously considered not going there again but

it wasn't Donnas fault that a piece of trash is employed

there.She didn't hire her, right? So I got her cell number off the

card and text her.She got back to me and apologized for the

co-workers behavior. She gave me the measurement i needed and we went down and bought the sectional which wont be here until JANUARY. The two stars are only for Donna. The

showroom model had a broken recliner (makes me nervous

about quality) and the pycho rude woman on the phone that

needs to be fired (wouldn't last at my job with that attitude) deserve no stars and a trip to unemployment line.

HORRIBLE customer service!!!! I live in Conway and am purchasing a piece of furniture. I'm calling around to price it and I will drive any mile to get a good price BUT Cathy was very rude from the get go! Immediately shot me down when I asked for price and said I had to drive from Conway just to get price on this bed! Her tone of voice was awful!!! I told her i could not drive from conway just to get the price and that I wanted to purchase... But i have to bring 3 toddlers with me! They definitely lost my business! I'll pay$200 difference just for better customer service!

I bought a Lazy boy recliner from Fergusons in Benton AR on 12-30-2010. Six months later the seat was wearing out. After the manager promised me a new recliner I had to argue with him for 10 minutes in the parking lot to get him to honor his promise. He finally gave me a new one. I will never buy from them again. I do not appreciate the manager trying to bully me. Once he saw he could not bully me he started being fake nice. Wanted to make sure I was not mad at him and asked me twice if we were friends.

I tried to buy American and locally but next time I will buy elsewhere.