Belle Boutique

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CLOSED NOW - Opens at 10:00am

I have shopped at belle since day 1! So for the past years I have been nothing but happy and pleased each time I have ordered or purchased something online! Well this happiness has come to a abrupt hault as of this week! I had been searching for a pair of tall leather winter boots and conveniently found them on shopbelleboutique.com therefor I quickly ordered them without any hesitation, and waited impatiently for a week to receive them. Once I picked them up I quickly tried them on, noticed they fit and set them in my closet to await the chilled weather. Well, then Saturday for my graduation party I decided the weather fit and pulled them out to wear them, as I was zipping the back up realized it wasn't zipping!! Me pulling the zipper up, was quickly followed by the splitting of the zipper. I was crushed I couldn't wear them for my party and quite bothered at the price I had spent on them to revive such a low quality boot. I called the store to let them know what had just happened and she let me know that apparently their boots were final sale, NO exceptions. I didn't not take that as an answer. So Monday morning I called the customer service and explained them the issue and was later contacted by a manager to let me know that they were out of my size of the boot so in which case they were unable to replace the FACTORY DEFAULTED boot. I was and still and so disappointed in their customer service. I have always been a loyal and returning customer. The fact that it was their faulty making in the boot, and now unable to replace them with the boot I ordered, and wanting to give me STORE CREDIT? Absolutely not! The boot being defective and them being out of my size is Belle Boutiques fault. Not mine! Therefor I should be given my money back so that I can find what I was looking for!!! VERY unhappy and will not shop with them ever!!!!

rude people, no help, awful service. i'll be spending my money somewhere else.