Big Sky Collision Center

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OPEN NOW - Closes at 5:30pm

Vague on delivery date until car was almost done. They called me in the morning saying the car was in the paint booth and would be done later that day and promised to call me when it was ready to be picked up. They never called me. I called them just before they closed and the receptionist had NO CLUE as to the status and had took 15 minutes to find out and call me back to say that it wasn't ready and would be an extra day. The next day I got a call from the shop saying that they ordered the wrong left headlight when I really needed the right. They said that the car is drivable but I would have to bring it back in a week to get the repairs completed. They blamed their parts supplier for sending them the wrong part. They said it would take a full day to do and they would give me a loaner car for that day. On top of that I was in a rental for the duration of the repairs. They did not notify the rental company or my insurance of the extra day in time for them to authorize the extension for the rental before the weekend. This resulted in the rental company not refunding my deposit until later next week.I don't really expect too much from these people but I do expect them to follow through on promises to call me and to make sure they get the right parts they need so they can get everything done right the first time in a reasonable period of time. I give them two stars because of the service. The bad experience so far has made me doubt the rest of their repairs and will be getting a second opinion from another shop to make sure they didn't screw up anything else or miss something. I would not go here again, ever. I sincerely wish I did not have to go back there.I would not recommend them to anyone.I reported their poor service and bungled repair job to my insurance company that recommended them to me.