Econo Glass Company

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CLOSED NOW - Opens at 8:00am

I'm working out of state for the summer and needed to have the windshield replaced in my Mercedes. After driving by and stopping in a few weeks ago, they assured me that they could replace the glass. Last week I called to schedule a time to have the glass replaced. Since I currently live more than 2 hours away, I could only go on my day off. The morning of my visit I called again to confirm that they had the glass. After driving over 2 hours and leaving my car for a few more, I get a call from Mark, the branch manager, say that they did not receive the correct glass. I walked back to the shop to find out what was going on. Mark informed me that although they checked and confirmed that they had the correct glass, they did, in fact not have the correct glass. He offered nothing to me for the inconvenience of a 5 trip that was from his mistake. If you had actually checked to make sure that you had the correct part, I would have a new windshield on my car. At least own up to your mistakes and learn how to apologize.