Willard's 4x4

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I was looking for an honest repair shop to take my car for a few repairs. I needed an oil change along with needing a broken strut replaced and a knocking in the engine looked at.From start to finish, they were great! It is hard to trust anyone these days, but I will surely being going back to Willards.

Ms. “J.S.” dropped her 2005 Toyota 4Runner off for a 60,000 mile service. We performed A 31+ multi-point inspection, including a engine oil change, oil filter change, chassis lubrication, tire rotation, brake inspection. This inspection calls for the replacement of the engine air cleaner and cabin air cleaner. The engine air cleaner was not needed so we did not change it. The cabin air filter was very dirty so we did change that. The customer had a coupon for free engine oil and oil filter. The customer was charged $24.00 for the cabin air filter, and $95.00 labor for the inspection, tire rotation and cabin air filter change. There were no other services needed, so there was no estimate to give this customer. When the customer called to make the appointment, she was told a 60,000 service would cost $100 to $150.

Yes I am a female who knows nothing about cars, but I'm pretty sure they're supposed to give an estimate before they do any work on the car. I called them four times in 6 hours and was repeatedly told "I'll have someone call you about an estimate." Didn't happen. When I picked up my car and confronted Jack about the poor communication, he got very mean. I paid and left as quickly as I could. Ended up paying $120 to get a cabin air filter changed. Left a message to have Willard call me, but shockingly I haven't heard from him for several weeks. I seriously doubt that "Pineapple" or Jack even gave him the message.