Enchanted Mountain Retreats, Vacation Rentals & Property Management

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Terrible filth in cabin, owner was rude and wouldn't help us as the home was filled with rodent feces and my wife having stage 4 cancer could die from this filth. We begged to be moved to another cabin but she wouldn't do it. This left us no choice but to rent another cabin after only 2 days and ask for half of our money back and that was more than fair! She said she would get with the owner but said she didn't think she would do it. [email protected] is my email and I would be happy to show you the photo's of this terrible mess. Shame on you, you are a terrible person!! Stay far away from this company that operates under two names.

BEWARE - HIDDEN PET FEES, rude manager!

I booked Kayel's Mountain Retreat because Mountain Paws Cabin rentals (now Enchanted Mountain Retreats) advertise on their website that their cabins are pet friendly and that there are no pet fees whatsoever. The cabin I booked was advertised as follows: "Pets are allowed and will most likely enjoy napping on the screened in porch as much as you will." In the FAQs it is stated that pets (plural!) stay for free.

I booked, paid in full, and indicated that I would be traveling with my dogs.

3 weeks after my payment and intial booking, I received a phone call from AnaLuisa Salvatti on a Sunday morning (!) asking me with how many dogs I was traveling. She informed me that only ONE dog can stay for free, and that each additional dog would cost $50 per stay. In addition, she said there was a 40lb limit for the dogs.



I read all policies and rental agreements very carefully before I signed the contract and booked, and NOWHERE in the contract, on the website, or elsewhere are those pet restrictions mentioned. When I asked Ms. Salvatti why those limitations were not outlined in the contract that I had signed, she stated she designed the contract and didn't feel it was necessary to include those fees or restrictions, because "normal people only have one dog".

Then she canceled my reservation because I refused to pay for my additional two dogs, and because she assumed that my pets would weigh more than 40lbs. She canceled my reservation without informing me personally. I did not receive a confirmation email or anything. She (almost) ruined Christmas for two children and stated she felt great about herself, her policies, her hidden fees, her false advertisement, and how she handled the whole issue.



I am still waiting on a refund.