Environmental Risk Services

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I wish there was a no-star option to rate this company. We hired them to locate, contain, and remove mold from our house. They failed on all three accounts, and refuse to return our money. They are now removing my posts from their Facebook page, they are not returning calls, and they are not responding to email. We also had to hire additional contractors to fix the problems that they did not (they didn't locate, contain or remove the mold), and further, to fix the problems they caused (they didn't contain the mold and the work they were supposed to be doing was by our furnace, so now we need to get our ducts comprehensively cleaned).

They went further to refute our claim by saying that they wouldn't take our word, or the word of our contractor when we supplied them photographic evidence of mold because we aren't properly qualified/ certified to identify it. The mold was on a wall, visible to plain sight. Their inability to contain the mold is the real baffler. Their process of containment is kinda the only thing that separates them from me, using a hammer.

The worst part though, is the process right now, where they are treating us with no respect, and are dismissing our complaint because they "stand by their work."

Unreal.

I had a frozen water pipe burst in the middle of the night. I called ERS and Dale and his team came out within an hour at 1 am in the morning. ERS immediately started working to dry out my basement and belongings. They kept me informed during the entire process and were very professional. I couldn't be happier with their service.



-Charles