Firestone Complete Auto Care

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I am hugely disappointed with my service over the last several months. In September, I went to get 1 tire fixed, and the servicer convinced me (in all likelihood, unnecessarily) that I needed three new tires, and that they could match my remaining tire. They sold me three tires which were the wrong size, a full 1 1/4 inch smaller than the other tire on my car. When I noticed problems with the handling occurring not long after the change, I was concerned, so i had my alignment checked. The alignment was fine. I then took the vehicle back to the same location, and asked them to diagnose the problem. They proceeded to give me a $1,200 estimate for ball joint and other repairs. I decided to shop around, and took the vehicle to three separate reputable mechanics in town. All three, independently, gave me the same response: The three new tires mismatched the other one, that it was an egregious and very basic mistake, and that the ball joint assembly was in perfect condition. That is to say, not only did FIRESTONE cause the my problem with their incompetence in the first place, but then they tried to STEAL $1,200 more from me with a clearly unnecessary, wasteful, and dishonest repair.



NEVER GO TO THIS PLACE. THEY ARE DISHONEST AND WILL MAKE YOU WAIT IN A LONG LINE BEFORE THEY STEAL YOUR HARD-EARNED MONEY OUT OF YOUR POCKET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!