Edible Arrangements

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• Delivered after 4 pm on December, 24
• Never called to notify they can't deliver by a promised date
• Completely messed up a surprise
• Inconsiderate and sloppy service

On Monday, 12/21, I ordered an arrangement online to be delivered on Christmas Eve. The delivery address is just a couple miles from the store. This was my ex-mother-in-law's Christmas present from her grandchildren (she already has everything she needs, but she loves the fruit, so that's what we send her).



Although she was home all day on Christmas Eve, the arrangement wasn't delivered. Nice. She thought we forgot her for Christmas this year!!!!!!! When we called on Christmas Day, I was heartbroken to learn that the store had not delivered the order, or even called her to say there was a problem - she would GLADLY have driven the short distance to pick it up! It's not like this store is in a huge city, with thousands of orders being processed every day. It's Bluffton, SC, for crying out loud!



She called the store on 12/26 to find out what happened, and was told they had no record of the order, then the line was "disconnected". She and I both suspect the store clerk simply hung up on her. So she called back, and spoke to another clerk, who knew nothing, but put the original person on the phone. NOW the story became "Well, we had a problem, we can maybe it get out to you late this afternoon." They acted as if they really couldn't care less that they ruined her Christmas present or that they totally failed in the Customer Service department. She told them to just cancel the order and refund my money, (According to the website, they have done so, and it'll take about a week for the money to actually be put back on my credit card.)



She called to tell me, so I can make sure I get the refund. And she told me that the LAST time I sent her an arrangement, there was a problem with the delivery driver. Although she's practically walking distance to the store, she was last delivery of the day. She said her arrangement looked like it had been handled and shuffled around quite a bit - not quite as fresh and pretty as it should have been. When she mentioned it to the driver, he began to complain to HER about his job, the store, and basically that she was being a horrible person for even mentioning (however nicely) that the arrangement looked terrible. He totally didn't care that he ruined her gift (it was her birthday present!)



These arrangements are expensive for me to get, and it's very difficult to find something that my ex-mother-in-law likes or needs. (She's one of those "if I want it, I just go get it myself" type people.) So to have my very hard-earned money wasted this way, and my kids' grandmother totally disappointed - twice - is very agitating.



I sent in a complaint through the Edible Arrangements website Customer Service - unfortunately the online form was too short for the full complaint. It also goes directly to the store owner / manager (rather than to the the corporate offices), with the promise that I'll hear from them within 48 hours. I'll believe it when (if) it happens. And what can they do, anyway? What makes up for ruining an elderly widow's Christmas by making her think her only grandchildren didn't bother to send her anything?

Great job at this store. Been to others and not as helpful, but the staff here was accomodating and patient as I ordered. Made it while I waited. It looks great! Would recommend to anyone!

This Edible Arrangments is under new management! The current staff is knowledgable, experienced & customer oriented! I would highly recommend this business.