PetSmart
20861 State Road 7, Boca Raton, FL 33428
Reviews
06/05/2015
Provided by YP.comI had a 4:30 appt. to have my dog bathed on Wednesday, the 3rd of June. When I arrived at 4:20pm I asked how long it would be till she was ready and the girl said 3 -4 hours. This was just for a bath and when I asked why so long another girl told me they had another dog scheduled to come in at 5:30 and that would make my dog later. When I have had my dog there for a full grooming it has never been more than 2 - 21/2 hours and I had an appointment for 4:30. Why should my dog wait for another hour until the dog scheduled for an hour later comes in and is taken care of. I have been taking my dog there for 9 years and I left with my dog and with out being taken care of. The only thing they asked was if I wanted to reschedule. No way! I am still so upset about this and will never go back to the grooming salon there. The one girl was rude and overbearing and seemed to be trying to impress a new girl who was just a little embarrassed. I felt sorry for her. She seemed to be very sweet. There is no excuse for how I was treated that day and for not taking care of a pet who had an appointment. I never thought this could happen to me at this store.
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun: - Brands
- Nutro
- Payment method
- amex, cash, debit, discover, master card, paypal, visa
- Location
- Boca Glades Shopping Ctr
- Neighborhood
- Festival Shoppes of Boca Raton
- Other Links
https://www.petsmart.com/stores/us/fl/boca-raton-store0335.html
- Categories
- Pet Stores, Aquariums & Aquarium Supplies, Birds & Bird Supplies, Pet Food, Pet Grooming, Pet Services, Pet Training