Dynamite Tool Co

Write a Review631-563-8181

CLOSED NOW - Opens at 7:00am

They have a variety of tools for sale. There online store is amazing.

I looked them up on BBB and they received an F. I should have checked there first. Please be very careful what you purchase online from this company. I purchased a very expensive 24V Lithium battery for my cordless weed eater- it did not fit. I called to have it exchanged and found out that no 24V battery existed to fit my model. When I asked for a refund they charged me a 15% restocking fee. The battery is brand new, obviously never used because I couldn't make it fit if I wanted to. Now I am out shipping both ways and restocking fee, about $40 dollars AND HAVE NOTHING TO SHOW FOR IT. WASTED $40. After trying to discuss the matter with customer service (because there online statement read MAY BE subject to restocking fee for what they consider customer convenience, I received a long, hateful email that ended in:
"you should be smarter about how you spend your money.Maybe even do a little homework before you make a purchase would be the prudent thing to do. Instead,I guess its easier to blame someone else because you were just to lazy to research what you were buying.So now you expect eveyone else to pay for your laziness .And why not ruin there reputation while I'm in this destructive mood,after all I'm a customer,I'm always RIGHT."
D.T.C. Customer service
I wish I had Richard Kasten's email (company president)!
They just lost another customer. But, more importantly, I hope I have saved you the trouble, not to mention money. There are too many great companies out there to waste time with this one.

If I could leave a negative star rating.... I would. Bait and switch is the name of the game and if you don't like it, they'll refund your money and be rude about it. I tried in good faith to resolve things, even offering some possible solutions to the problem to no avail. So much for a company that claims to value customer satisfaction. I will never attempt to spend my money here again. I'm not a big fish, but you would think they would be happy to have part of the $5,000 a year budget for tools and accessories that I have. I'm sure their competitors will not complain though.

What happened? I tried to place a $289 order which included a 25 pack of Fein Multimaster blades. A couple days later I get an email stating that the 25 pack has been "discontinued" and "replaced" with a 10 pack for $6 less. I politely replied in a somewhat lengthy email that although I do understand mistakes happen, this sounded a bit on the bait-and-switch side of things and would like to know how we can resolve the issue. Their response was that the price on the 25 pack was a "mistake" because their competitor had it listed for $125 more (well, is it discontinued or a price error? I'm getting a little confused here) and offered free shipping (wow, thanks a LOT). I again politely responded that perhaps I had not made myself clear, 10 blades for $6 less and free shipping is a far cry from what I ordered and that we needed to work out something more acceptable, and listed options, such as offering two 10 packs of some other blade (there are other 10 packs that two of them would be slightly higher than the price for the 25 pack). The reply was quick and rude, that the "supervisor" instructed them to cancel my order.

So if you want to waste time and have your order canceled, then this may be the place to order from.

This company is just Terrible. I ordered a product from their web site, and hadn't received it a month later. I contacted the company and they told me the item hadn't shipped yet and wasn't going to ship anytime soon. They were very rude on the phone, and promised to contact me back but never did. I called back and requested an order cancellation and refund. They still haven't refunded my money or sent the product. I keep calling them, but they are very rude and they just keep saying that they are going to do it, but I still have not gotten my money back. Don't deal with this company unless you want to get totally ripped off!

They send out email notices that claim to state that their product has shipped, when in fact, they haven't. Then they try and blame it on UPS shipping.



Buyer beware and I wouldn't advise fast shipping with this company. Customer service only responded when threatened with credit card reporting.

nice website! very easy to make a purchase, great pricing...actually saved a chunk of $$$ buying from here opposed to my regular location. and my item was shipped free. I will be shopping from here on in!!