Rapid Recovery Solutions

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To whom it may concern:
We have entrusted over $100,000 in unpaid debts from our clients to Rapid Recovery Solutions in hopes that they would productively work to collect these debts on our behalf. However, in our correspondence they have provided little detail on the status of their productivity and have failed to communicate effectively with us on more than one occasion. This company’s executives and attorneys have made promises that they have not come close to keeping, most importantly when we should be paid on collected debts. They have sent over reports stating they have collected less than 10 percent of the total debts entrusted to their firm and yet we have seen not a single dollar as payment on these debts. In return, they have continuously requested funds be sent to them to procure attorneys in court cases against our clients, which we have sent to them in good faith. These checks have been cashed and no updates have been sent as to the outcome of any of these litigations. When the CEO of the company, Mr. John Monderine, was asked to disclose information on the cases which they are taking legal action, he advised us that due to reasons concerning confidentiality, that he could not disclose any information on the cases, clients or the attorneys involved.
At first, we were told by attorney Sam Fields, that we would see a return on their services within 45 days. Once that time period had expired, our finance department contacted the firm and was told by John, that we should expect the funds delivered within 90 days, double the initial time promised and still a mistruth.
Due to these digressions we have chosen to halt our relationship with Rapid Recovery Solutions until such a time that they feel they can be forthright and honest about their relationships with our clients and the use of the funds we have provided them with. Since we have halted the relationship, RRS refuses to respond to our correspondence and they will not release the information that we have provided to them in respect to our clients.
As a family owned and operated company, we depended on Rapid Recovery Solutions to make true on their promises and provide us with the services they advertise. We should have done our due diligence, as it seems this company has left a bad taste in the mouths of many business owners who choose to outsource for their collection needs. We have a responsibility to ourselves as business owners to communicate effectively with our clients. We cannot sit by and watch as a company completely forgoes their responsibilities while they request more funds for additional services that are too “confidential” to disclose the status of.

RRS Rapid Recovery Solutions is a nationally licensed and bonded collection agency, but not the kind of collection agency you hear about in the news. Typical collection agencies are harassing, expensive and take control of your accounts. RRS Rapid Recovery Solutions written demands are professional and polite; they even give me the option to have a thank you letter sent to a patient that pays in full. They charge me a flat fee regardless of the balance. I retain complete control of my accounts and all of the money is paid to me directly. RRS Rapid Recovery Solutions has performed far better than any other agency we have used. Since we started using the service, we've experienced a high rate of collection on the accounts submitted.

By using the RRS Solutions, written demands are sent out automatically and we receive the payments right to our business. This system has proven to be quite successful for us as we have received payments on 100% of our Rapid Recovery Solutions account. This saves us staff time and makes it faster to collect our money.

I would recommend Rapid Recovery Solutions to others in the home care business.

Rapid Recovery Solutions has done a great job helping us over the years. They always get to us quickly and efficiently. They do it all and for a fair price. Thank You again Rapid Recovery Solutions!!

We have been using your services for some time now and we are extremely pleased with the results. The service is easy to use, effective and respectful to our patients and their families.

I have used the Rapid Recovery Solutions since 2008 formal my insurance needs. 5 years with the same company says alot. They have always been helpful, responsive, and professional in every way. I highly recommend this agency.

I came to their office worried and unclear about what to do, they explained everything clearly and gave options and possible outcomes . They are always patient , considerate and give me authentic guidance on what would be best in my situation . I now have a positive outlook and confidence because of Rapid Recovery Solutions!

One of the few firms who actually do what they say. Other collection agencies took 6 months and got me NOTHING. Rapid Recovery Solution Inc got me my money within 1 month. Would definitely use again.