Access Behavioral Health Services

Write a Review208-338-4699

CLOSED NOW - Opens at 8:00am

This place is a joke... poor, poor, poor customer service and lack of empathy for their patients. My first appointment for my son was scheduled two months ago to manage his medications and they scheduled me with someone who's been out of the office for months. So then I had to wait another month to get my son in and it was our first time in. We were ten minutes late because I couldn't find the place. They wouldnt see my son and he needed to get more medication. They cancelled my appt. They asked to reschedule and I told them hell no. Why would I come back to a place like that. If I'd known a month ago how they were I wouldnt have bothered and I wouldnt had to scramble to figure out my sons medicine before leaving town. Never been dealt with so unprofessionally. Go to place that cares...

This place is terrible. Had one appointment and decided to make several more appointments in advance when my second appointment came I unfortunately needed to cancel due to getting the flu and was very contagious. I called early and left a message to cancel and got a call several hours later saying that I no showed and they have a strict no show policy and cancelled all my other appointments. I was never informed of this policy that they cancel appointments if you can't make it in. The lady then proceeded to tell me that the time slot for my appointments were made especially for me. I never once asked for that time, it was offered to me and it worked with my schedule. Guess I should have risked everyone's health and gone in. Bad business and will not be going back.

Thank you for your help with our family. We will refer others to you for counseling and medication management .

Firstly, I will say that after three sessions I'm hopeful for a productive outcome, but I almost didn't give them a chance. The lobby us dirty, the building exterior is not maintained, the front desk person is not dressed or presented professionally. They got my insurance billing information wrong and it had to be resubmited. But if I could get past all this the treatmebt I'm receiving so far is working.

I have been with access for over a year and find that the psr and case management services are lacking. I really don't know if I should put the blame on the workers,the owners or just me. All in all I will not be returning when I am phased out. Good luck your going to need it with this company.

Most of the staff members here are alright but if any appointments are missed, they dont care why or how, there is a fee and that fee MUST be paid before rescheduling. The owner will NOT work with anyone on the No-show fees.