Firestone Complete Auto Care

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My first experience with these guys was a new set of tires. Drove off and found out a month later that they had been improperly installed when they started pulling. I stopped by my local Les Schwab and they fixed the issue for free.



Later that year, I decided to give these guys another shot and they installed a new timing belt in my car. I picked it up when it was complete and the car started without any problems. Good start...or so I thought. I got about 3 miles down the road before my battery light came on. Brought the car back and found out that the alternator coincidentally just went out. Refusing to even consider that they had some part in the alternator dying after they had to mess around with it to replace the timing belt, they charged me full price for the new alternator and labor. I swore to myself I'd never use them again....



1.8 years later, my battery blows up on me. I do some basic troubleshooting and discover that my basically new alternator is not regulating the voltage correctly, which is what killed my battery. VERY annoyed, I take it back to this Firestone branch since the part was still covered by the warranty, hoping to see these guys can redeem themselves. When I contacted them, they kept joking about how I was lucky that the part was just barely covered by the warranty...as if I was somehow special that their lemon part died before I had to buy a new one. When I brought the car in I told them exactly what was wrong, how I troubleshot it, and how they could quickly verify the problem before replacing the alternator. I was very respectful and gracious when providing this information and didn't let my frustration show at any point, hoping that they might give me some sort of break on the labor costs (as opposed to charging me twice for the same work in less than 2 years). Not only did they charge me full price for replacing something with 2 bolts and a belt ($130), but they also tacked on a $25 "electrical troubleshooting" fee.



I will never buy another Firestone product in my life.

Service was very friendly and helpful, and I could not find better prices on many of their services in Boise.