Kelly Roofing

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I contracted with Kelly Roofing 3 times and got ripped off every time. My realtor referred me to them when we first moved to FL. In that case, I felt their prices were high but I relied on the referral since I was new to the area.

I next contacted them after Hurricane Irma. After understandable delays, I finally was given an appointment for an assessment of the damage. I was charged for the estimate and the fee was not applied towards the work. The contractor then came out at a different day/time when I was not home and I was not able to ask any questions. He emailed an estimate but I got no response to repeated emails/calls regarding my questions. Again, I felt the price was high, but I finally signed off on the job because it had to be done. When the crew came out, they didn't do a fraction of the work that was described in the estimate because they said it wasn't necessary. I had to call relentlessly to argue that I shouldn't be charged for work that was not done before they eventually agreed to reduce the charges!

Several months later when I went to sell the house, the buyer's inspector discovered two areas were leaking from damage due to Irma that Kelly's inspector had failed to detect. I then had to call them out AGAIN. In this case, they came quickly and finished the job in a timely manner, but their price for 1 1/2 days of work was ridiculously high. When weeks went by and I had not received the bill that I needed as proof to the buyer that the work had been completed, I called them. I left a number of urgent messages and received absolutely no response. Finally, my selling agent was able to get through to them, but it still took weeks to receive the paperwork that they had LOST! I experienced extreme stress because the sale of my home was in jeopardy due to their incompetence! They made no allowances for their poor customer service and ultimately charged me the full amount.

Save yourself a lot of aggravation and money by calling a different company!!

After Hurricane Irma, I submitted an online request to Kelly Roofing for emergency roof repair. I had to include my credit card information in order to submit my request. A crew came out and nailed tar paper to a small area on the roof ridgeline where a few shingles had blown off. The entire emergency roof repair took approximately 30 mins. My credit card was then charged $900. I have repeatedly asked Kelly Roofing for an invoice showing the cost of materials and labor and never get any response from them. I literally have sent probably a dozen e-mails to the project managers, the project administrator and the office manager asking for clarification of the $900 charge and not a single one of them has responded. As a consumer I have every right to see a breakdown of charges including materials and labor. A charge of $900 for tar paper and 30 mins of labor is excessive and unfair and seems like price gouging to me.