Perfect Image Detailing Specialist

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I had an appt. with Adam Baird, Fredericksburg VA, 540-847-9114, (set up on July 21st) for detailing at 2 PM today (8/2/14). He has not shown up. In spite of repeated calls, he has not returned calls, answered my messages, cancelled, postponed, rescheduled or done anything. I wasted 2 hours waiting for him to show up. Is this how Perfect (?) Imaging works?Where is the perfect about your service?Hope you can email/call me and explain.ThanksShell