Alpine Dentistry

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My wife visited Dr. Travis to have a cavity filled earlier this year. After a few months the filling cracked and caused great discomfort. She contacted Dr. Travis to receive a refund since she was not going to return to Dr. Travis to have the filling fixed. She was met with antagonism and horrible customer service. The receptionist challenged the fact that she waited 5 months after the procedure to call (the filling cracked after 5 months), tried to get her to drop the claim because “our insurance is picking up the tab” and ultimately implied she was lying to get out of paying the balance due on the invoice. Only after visiting the office so Dr. Travis could examine the cracked filling, the balance was finally removed and they told her that they went out of their way to remedy the situation their customer service was above and beyond what any other service-provider would offer.



I recommend contacting another dentist if you are in the market for considerate and professional service.