Urban Mattress

Write a Review303-440-0288

CLOSED NOW - Opens at 10:00am

To make a long and protracted story short, Urban Mattress botched my order and refused to fix it. I had special ordered a latex mattress and specifically requested that they not glue the two latex layers together. That way, if it turned out to be the wrong firmness, I could swap out one layer instead of having to replace the entire mattress. Well, the mattress arrived and the two layer were glued together. I immediately brought it to their attention, but agreed to give it a try anyway. Unfortunately, it was too firm. I asked them to fix their mistake by separating the layers or replacing them, but they refused. Now I am stuck with a very pricey mattress that is too firm. The staff is very friendly, and I regret that I let down my guard a bit and did not get my request in writing. The store owner is the one who makes the call and he was the one who decided not to fix their mistake.

The guys at Urban Mattress are great, they actually listened to me and helped me figure out what I needed instead of jamming cheesy sales pitches down my throat. They had a really wide selection of mattresses and the salesman was very knowledgable. I went with a mattress by International Bedding Group called Origins Genesis that I've had for a few weeks now and I absolutely love it! They had it in stock and I got it delivered the same day! Great Experience, I highly recommend!

The guys at Urban Mattress are great, they actually listened to me and helped me figure out what I needed instead of jamming cheesy sales pitches down my throat. They had a really wide selection of mattresses and the salesman was very knowledgable. I went with a mattress by International Bedding Group called Origins Genesis that I've had for a few weeks now and I absolutely love it! They had it in stock and I got it delivered the same day! Great Experience, I highly recommend!